Sending review requests from LEADSORBIT helps you collect customer feedback through email or SMS after a completed service or interaction. Review requests make it easy for customers to leave reviews on your connected review platforms, helping you build and manage your online reputation.
Send a Review Request
Follow these steps to send a review request to a contact in LEADSORBIT.
- Navigate to Reputation → Requests.
- Click Send Review Request.
- Search for and select the contact you want to send the review request to.
- Choose the delivery method, such as SMS or Email, depending on the available contact information.
- Review the recipient details and message.
- Click Send to deliver the review request.
Sending a review request to a contact inside LEADSORBIT
Track Review Requests
You can monitor the status of review requests after they have been sent.
- Navigate to Reputation → Requests.
- Review the list of sent review requests.
- Check the status of each request to see whether it has been delivered or completed.
Review Requests page displaying the status of sent review requests inside LEADSORBIT
Best Practices
- Send review requests shortly after completing a service or interaction.
- Verify that the contact's email address or phone number is accurate before sending.
- Personalize your review request message whenever appropriate.
- Review the status of sent requests regularly to monitor engagement.
- Connect your review platforms before sending review requests.
Common Issues
- Unable to send a review request: Verify that the contact has a valid email address or phone number and that at least one review platform is connected.
- Contact not appearing in the search results: Confirm that the contact exists in LEADSORBIT and that the search information is correct.
- Review request not delivered: Check the recipient's contact information and verify that the selected delivery method is available.
- Review request status not updating: Allow time for the request status to synchronize, then refresh the Requests page.