Managing and responding to reviews in LEADSORBIT helps you stay engaged with customer feedback from connected review platforms. Responding to reviews promptly helps maintain your online reputation and shows customers that you value their feedback.
View and Manage Reviews
Follow these steps to access and manage your reviews in LEADSORBIT.
- Navigate to Reputation → Reviews.
- Review the list of customer reviews from your connected review platforms.
- Use the available filters to find reviews by platform, rating, or response status.
- Select a review to view its details and any existing responses.
Reviews page with filters and review listings inside LEADSORBIT
Respond to a Review
You can reply to customer reviews directly from LEADSORBIT.
- Open the review you want to respond to.
- Click Reply.
- Enter your response in the reply box.
- Review your response for accuracy and professionalism.
- Click Post Reply to publish your response.
Replying to a customer review inside LEADSORBIT
Best Practices
- Respond to reviews as soon as possible to maintain customer engagement.
- Keep your responses professional, courteous, and personalized.
- Thank customers for their feedback, regardless of the rating.
- Review new feedback regularly to stay informed about customer experiences.
- Verify your response before posting to avoid errors.
Common Issues
- Unable to reply to a review: Verify that the review platform supports replies and that your account is connected correctly.
- New reviews not appearing: Allow time for the connected review platform to synchronize new reviews with LEADSORBIT.
- Reply option unavailable: Confirm that you have the required permissions to manage reviews for the connected account.
- Review list not updating: Refresh the Reviews page and verify that your review platform connection is active.