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How to Create a Knowledge Base for AI Voice Agents and AI Conversation Bots in LEADSORBIT?

A Knowledge Base in LEADSORBIT allows your AI Voice Agents and AI Conversation Bots to answer questions using your business information. You can create a Knowledge Base from different content sources and use it across multiple AI agents to provide accurate and consistent responses.

Create a Knowledge Base

Follow these steps to create a new Knowledge Base in LEADSORBIT.

  1. Navigate to AI Agents → Knowledge Base.
  2. Click Create Knowledge Base.
  3. Enter a Knowledge Base Name and an optional description.
  4. Click Create.
Creating a new Knowledge Base inside LEADSORBIT

Creating a new Knowledge Base inside LEADSORBIT

Add Content to the Knowledge Base

After creating the Knowledge Base, add the information you want your AI agents to use.

  1. Open the Knowledge Base you created.
  2. Choose one of the available content sources:
    • Web
    • Crawler
    • FAQ (Recommended for better responses)
    • Tables
    • Rich Text
    • Files
  3. Add your content or import it from the selected source.
  4. Review the imported content and click Save.
Selecting a content source and adding content to a Knowledge Base inside LEADSORBIT

Selecting a content source and adding content to a Knowledge Base inside LEADSORBIT

Use the Knowledge Base with AI Agents

Once your Knowledge Base is ready, you can use it with your AI Voice Agents and AI Conversation Bots.

  1. Open your AI Voice Agent or AI Conversation Bot.
  2. Go to the Bot Training or Knowledge Base settings.
  3. Select the Knowledge Base you created.
  4. Click Save.
Selecting a Knowledge Base for an AI Voice Agent or AI Conversation Bot inside LEADSORBIT

Selecting a Knowledge Base for an AI Voice Agent or AI Conversation Bot inside LEADSORBIT

Best Practices

  • Keep your Knowledge Base up to date with accurate business information.
  • Use FAQ whenever possible, as it provides better AI responses.
  • Organize your content clearly so it's easy for AI agents to understand.
  • Test your AI agents after updating the Knowledge Base.
  • Use separate Knowledge Bases for different businesses or departments when needed.

Common Issues

  • Knowledge Base not appearing: Verify that the Knowledge Base has been created successfully and saved.
  • AI agent not using the Knowledge Base: Make sure the correct Knowledge Base is selected in the AI Voice Agent or AI Conversation Bot.
  • Content not importing: Verify that you're using a supported content source and try importing the content again.
  • AI responses are inaccurate: Review the Knowledge Base content and update any incorrect or outdated information.

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